Give feedback or ask about Jokeri Light Rail. We respond to all messages as soon as possible.
Start by choosing a theme for your feedback or question. Choose General if no theme applies to your message. You can also attach pictures to your feedback. If you wish to receive a personal response, please leave your contact information.
You can also e-mail feedback or questions to raidejokeri(a)hel.fi.
In July we are on holiday and will answer to feedback and questions next time in August. In urgent matters we recommend using e-mail.
The information security of this feedback form has not been verified. Therefore, it is not advisable to include for example social security numbers, bank account numbers or financial information. All delicate information, such as health and client-related information, should also be omitted.
The risk of delivery of an electronic message is borne by the sender (Act on Electronic Services and Communication in the Public Sector 13/2003, section 8). If a deadline has been set for the delivery of a document, the sender shall be responsible for meeting that deadline (Administrative Procedure Act 434/2003, section 17).
Accordingly, no statutory reminders, complaints or demands for rectification of decisions are to be sent as feedback messages.